Question 1

How long does shipping take?

Accepted Answer

We ship worldwide via DHL, FedEx, and UPS. Standard shipping takes 5-7 business days, express shipping takes 2-3 business days. Tracking information will be sent via email after dispatch.

Question 2

Do you have your own production factory?

Accepted Answer

Yes, we have our own professional production factory. We are a professional auto parts company integrating production and sales, which allows us to strictly control product quality, flexibly adjust production plans, and provide competitive prices for our customers.

Question 3

Can you provide customized auto parts products?

Accepted Answer

Yes, we offer professional product customization services. You can provide us with product drawings, specifications, material requirements, or specific usage scenarios, and our R&D and production team will customize products that meet your needs. Please contact our sales team for detailed customization solutions.

Question 4

Do you provide product samples?

Accepted Answer

Sorry, we do not provide or send any product samples. We have our own production factory and strictly control every link of production. You can refer to the detailed product pictures, specifications and quality inspection reports on our website to understand the product quality. For bulk orders, we can provide detailed production process and quality assurance commitments.

Question 5

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our MOQ is 5 pieces or more for all auto parts products. For customized products, the MOQ may be adjusted according to the complexity of customization and production requirements. Please contact us for specific MOQ of customized items.

Question 6

How can I place an order on your website?

Accepted Answer

You can place an order directly through our foreign trade website by following these steps: ① Browse our product catalog and select the items you need (or contact us for customized products); ② Add the selected products to the cart or submit an inquiry with your order requirements; ③ Our sales team will contact you promptly to confirm product details, price, delivery time and other information; ④ After confirming all details, you can complete the payment and we will start production and delivery.

Question 7

What payment methods do you accept?

Accepted Answer

We accept the following common international payment methods for foreign trade: T/T (Bank Transfer), PayPal, Western Union, and Letter of Credit (L/C) for large orders. For bulk orders or customized orders, a 30% deposit is usually required to start production, and the 70% balance should be paid before shipment.

Question 8

Do you offer international shipping?

Accepted Answer

Yes, we provide international shipping services worldwide. The shipping time depends on your destination and the shipping method you choose: ① International express (DHL / FedEx / UPS / TNT): Usually 7–15 working days; ② Sea freight: Approximately 25–45 working days. Our sales team will confirm the exact delivery time after your order is placed.

Question 9

How long does it take to deliver the goods after placing an order?

Accepted Answer

The delivery time is divided into two parts: ① For regular stock products: We will arrange shipment within 3–7 working days after receiving your full payment; ② For customized products: The production cycle is usually 10–20 working days (depending on the complexity of customization), and then we will arrange shipment immediately after production is completed.

Question 10

How do you ensure the quality of your auto parts products?

Accepted Answer

As we have our own production factory, we implement strict quality control throughout the production process: ① Select high-quality raw materials and conduct strict incoming inspections; ② Monitor the production process in real time to avoid production defects; ③ Conduct 100% quality inspection before shipment to ensure that each product meets the specified standards. We also provide quality assurance commitments for all products.

Question 11

What should I do if there is a quality problem with the received products?

Accepted Answer

If you find quality problems with the products you received (excluding damage caused by logistics or improper use), please contact us via email (vison_lin@126.com) within 7 working days after receiving the goods, and provide detailed photos and descriptions of the problems. Our after-sales team will verify the problem and provide you with a solution (such as re-production, replacement or compensation) within 3 working days.

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